- Anonymous Information – information that does not directly or indirectly identify and cannot reasonably be used to identify an individual user.
- Application – a program or service operated by the practice that may be displayed on various online, mobile, or other platforms and environments, including those operated by third parties, which permits us to interact directly with our users.
- Children – refers to individuals under 18 years of age.
- Data Controller – is the subsidiary or affiliated entity of SA Centre for Mental Health that is responsible for the personal information collected.
- Data Processor – is a person or entity that processes personal information on behalf of a data controller (or data controllers) and is permitted to perform data processing only as directed by the data controller(s).
- IP Address – is associated with the access point through which you enter the Internet and is typically controlled by your Internet Service Provider (ISP) or your company. We may use IP addresses to collect information regarding the frequency with which users visit various parts of our sites and applications, and we may combine IP addresses with personal information.
- Parents – means a parent or legal guardian.
- Personal Information – means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address, and telephone number. When anonymous information is directly or indirectly associated with personal information, the resulting information is also treated as personal information.
- Public Forums – Our sites and applications may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these platforms, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party.
SA Centre for Mental Health is committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to your personal data.
In this policy, “we”; “us” and “our” refer to SA Centre for Mental Health
C. SCOPE OF THIS POLICY
Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party.
Please also keep in mind that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites.
We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.
D. TYPES OF INFORMATION WE COLLECT
We collect two basic types of information – personal information and anonymous information – and we may use personal and anonymous information to create a third type of information, aggregate information. For example, we collect:
- registration information – information you provide us with when you create an account;
- information you provide in public forums on our sites and applications, such as your public posts;
- information sent either one-to-one or within a limited group using our message, chat, post, or similar functionalities, where we are permitted by the applicable law to collect this information;
- Information we obtain from a third party, such as a site or platform provider, about the use of our applications on third-party platforms or devices;
- location information – information provided by a mobile device or other device interacting with one of our sites or applications (including through beacon technologies), or associated with your IP address, where we are permitted by law to process this information;
- activity information about your use, and the use by any person(s) you authorise through your account, of our sites and applications, such as the content you view or post, how often you use our services, and your preferences; and
- use, view device data when you visit our sites, use our applications on third-party sites or platforms, or open emails we send, including your browser or unique device identifier, and IP addresses.
E. HOW WE COLLECT YOUR INFORMATION
We collect information you provide to us when you request a services, or information from us, register with us (including when you link your profile on a third-party site or platform with your registration account), participate in public forums or other activities on our sites and applications, respond to guest surveys, or otherwise interact with us using one or more devices.
We collect information through a variety of technologies, such as cookies, analytics tools, Flash, pixels, and Web beacons.
You consent to us acquiring information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information. Applicable laws may require that you authorise the third party to share your information with us before we can acquire it.
F. USE OF YOUR INFORMATION BY SA Centre for Mental Health
- We may process data about your use of our website and services (usage data). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services.
- We may process account data , which may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.
- We may process your personal data that is provided in the course of the use of our services (service data). The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.
- We may process information contained in any enquiry you submit to us regarding goods and/or services (enquiry data). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.
- We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (transaction data). The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.
- We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (notification data). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. You will always have the option of withdrawing consent to this service.
- We may process information contained in or relating to any communication that you send to us (correspondence data).
Please do not supply any additional or irrelevant personal data to us, unless we prompt you to do so.
G. SHARING YOUR INFORMATION WITH OTHER ENTITIES
We will not share your personal information with a third party outside the SA Centre for Mental Health except in limited circumstances, including:
When you allow (consent) us to sharing your personal information with another company, such as:
- Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services; and
- Directing us to share your personal information with third-party sites or platforms, such as social networking sites. Please note that once we share your personal information with another company, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.
- When companies perform services on our behalf, like package delivery, marketing and advertising, and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law; and
- When we share your personal information with third parties in connection with the sale of a business, to enforce our Terms and Conditions, to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law.
H. CHILDREN’S PRIVACY
I. DATA SECURITY, INTEGRITY, AND RETENTION
The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect your personal and sensitive information from unauthorised access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new laws, technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.
You consent to us retaining all your personal information for a period of six years after:
- termination of your membership;
- your last electronic or telephonic communication with us;
- your last electronic or telephonic transaction with us.
J. YOUR RIGHTS
In this section, we summarise the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under the data protection law are:
- the right to access;
- the right to object to processing – you have objected to processing, pending the verification of that your information. Where processing has been restricted on this basis, SA Centre for Mental Health may continue to store your personal data. However, SA Centre for Mental Health will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
- the right to data portability;
- the right to complain to the Regulator;
- the right to withdraw consent;
- you have the right to have any inaccurate personal data about you rectified;
- you have the right to restrict the processing of your personal data when: you contest the accuracy of the personal data or processing is unlawful;
- You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us, or the purposes of the legitimate interests pursued by us or by a third part. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with the SA Centre for Mental Health’s Information Officer who is responsible for data protection.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
L. OUR DETAILS
- This website is owned and operated by SA Centre for Mental Health.
- We are registered with HPCSA, under registration number [number], and our registered office is at Unit 14, Oewerpark, Die Boord, Stellenbosch.
- Our principal place of business is at Unit 14, Oewerpark, Die Boord, Stellenbosch.
- You can contact us: by post, to Unit 14, Oewerpark, Die Boord, Stellenbosch, 7600, using our website contact form; by telephone, on (078) 049-2677 or the contact number published on our website from time to time.
INFORMATION OFFICER DETAILS
Name: LInsy Willemse
Telephone Number: (078) 049-2677
Fax Number: N/A
Last revised: June 2021